Terms and Conditions - Peckham House Clearance
Welcome to Peckham House Clearance. These Terms and Conditions govern your use of our services. By engaging with us, you agree to comply with and be bound by the following terms. Please read them carefully.
1. Introduction
Peckham House Clearance provides comprehensive house clearance services, ensuring a hassle-free experience for our clients. These terms outline the scope, responsibilities, and obligations of both Peckham House Clearance and the client.
2. Services Provided
- House Clearance: We offer complete clearance of residential properties, including removal of furniture, appliances, and other household items.
- Eco-Friendly Disposal: Commitment to environmentally responsible disposal methods, including recycling and donating items where possible.
- Organizational Services: Assistance with sorting and organizing items before clearance.
- Emergency Clearance: Fast-track services for urgent clearance needs.
3. Booking and Scheduling
To schedule our services, clients must provide accurate information regarding the size of the property and the volume of items to be cleared. Peckham House Clearance reserves the right to adjust pricing based on the final assessment.
3.1 Confirmation of Booking
Upon receiving a booking request, clients will receive a confirmation via email or phone. This confirmation outlines the scheduled date, time, and estimated cost of the services.
3.2 Changes to Booking
Clients may request changes to their booking up to 48 hours before the scheduled service. We strive to accommodate such requests, subject to availability.
4. Payment Terms
Payments for services rendered are due upon completion of the clearance. We accept various payment methods, including cash, credit/debit cards, and online transfers.
4.1 Pricing
Our pricing is based on the volume of items to be cleared and the complexity of the job. An initial assessment will provide an accurate estimate.
4.2 Additional Charges
Any items requiring special handling or disposal may incur additional charges. Clients will be informed of such charges prior to the commencement of work.
5. Cancellation Policy
Clients may cancel their booking without penalty up to 48 hours before the scheduled date. Cancellations made within 48 hours may incur a fee equivalent to 50% of the estimated service cost.
6. Client Responsibilities
- Access: Ensure that our team has clear access to the property on the scheduled date.
- Preparation: While we handle the clearance, clients are responsible for personal valuables and items of sentimental value.
- Compliance: Notify us of any hazardous materials or items requiring special handling.
7. Peckham House Clearance Responsibilities
- Professional Conduct: Our team will conduct themselves professionally and respectfully during the clearance process.
- Timeliness: We aim to arrive and complete services within the agreed timeframe.
- Safety: Adherence to safety protocols to prevent accidents and damage during clearance.
8. Liability
Peckham House Clearance is liable for any damage caused to the property during the clearance process, provided such damage results from our negligence. We are not responsible for pre-existing damages or issues.
8.1 Insurance
We carry insurance to cover potential damages during service. Clients are encouraged to inform us of any fragile or high-value items to ensure appropriate handling.
9. Privacy Policy
Client information is handled with strict confidentiality. We do not share personal data with third parties except as required by law or to fulfill service obligations.
10. Dispute Resolution
In the event of any disputes, both parties agree to attempt resolution through mediation before seeking legal remedies.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Peckham House Clearance operates.
12. Amendments
Peckham House Clearance reserves the right to amend these Terms and Conditions at any time. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.
13. Acceptance of Terms
By engaging with Peckham House Clearance, clients acknowledge that they have read, understood, and agreed to these Terms and Conditions.
13.1 Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.
13.2 Entire Agreement
These Terms and Conditions constitute the entire agreement between Peckham House Clearance and the client concerning the services provided.
14. Contact Information
For any questions or concerns regarding these Terms and Conditions, clients are encouraged to reach out to our customer service team.